Want to complain? Complain on Twitter

In the last month I've seen three blog posts about complaining on Twitter because of substandard service or problems.

The first saw Kate at Rabbit complain to Pret about something not quite right with her lunch. And the second and third saw Mike at Inferno complain about a mishap by Pret and TFL. All of which had their problem dealt with (pretty) quickly and effectively.

So when Eon sent me a final bill of 29p from my last flat I jumped on to Twitter.  Why? Well technically I'd given my final reading before my new final bill. And secondly, Eon won't let you pay a bill of less than £5 online. 

A stamp for a cheque costed more than my bill and I didn't fancy ringing a premium rate number to get a response. In my head, this was about the principal rather than the cost involved. 

I found Eon on Twitter but it was in French, so I used their @eonenergyfit username to contact them. 
Granted I wasn't as polite as possible, but you need a reaction right?
And I got a response shortly after. So I DM'd them my Eon account details and waited for a call. 

9 days later, nothing. 

Slightly annoyed, I dropped them another DM. And then, within the hour, I got a phone call and my 29p was wiped off the system. Awesome. Plus, it didn't cost me a penny and they did all the leg work. Win-win.

So my new rule is... If you need to complain, use Twitter. 

Hired!

Thursday morning: We submitted both our portfolios to a recruiter.

Thursday afternoon: We had two interviews at great agencies for the next day.

Friday morning: Interview one.

Friday afternoon: Interview two.

Friday evening: ... Two job offers.

The winner, Rehab Studio

And we're chuffed to bits. Right up our street, an amazing set of clients and one of the funniest interviews possible.

Hurrah!

From Edinburgh to Ed

When I moved from Leith, and Edinburgh, I left the comfort of a creative team and headed to London as a single creative. And I've found going solo isn't easy.

In every meeting I've been in they've said they want a team, no matter how many skills you can offer them. I'd had enough of four weeks doing bits and bobs with no end in sight, so I went looking for someone to team up with...

So here's me introducing my new creative sidekick, Ed.
We don't have a clever name. I got E.BAP, but I'm not sure it's that catchy to be honest. However, that doesn't matter. He breathes digital, almost more than me. He's a shit hot coder, a self-confessed geek and (half) Mexican.

And that's all for starters.

Graduating from Bucks he's been at plenty of places in London plying his trade. After which he too split from his partner and he's been freelancing in the digital domain since. With Cream and a Roses' award under his belt, he has more honours to his name than I do. And a pretty impressive book. I could almost say I'm batting above my average.

Check his site out. Or add him on Twitter. But don't ask him if he owns a donkey... he doesn't.

Oh, and how did we find each other? Twitter.

Screen Hacking Technology

This has had over a million hits in a few days on YouTube.


Whether it's real or fake remains to be seen. But if this technology exists, then I want in. The ability to make stunts, protests or just have a bit of fun... this tech could have endless possibilities. Slightly illegal mind, but shush.

What annoys me is that he's actually pushing a pill / new film called "Limitless" in his "updated version" of the video, which leads me thinking it's fake. But even so, it's still a great viral.

Via @adlandcreative

More Facebook changes

See what I did there? It's been hiding in the new "groups" section for a while, but now the press enter to comment has reached your main feed. And it's already got haters. The GET RID of "Press enter to post your comment" and Bring back the Button page is already growing.

I personally don't mind it. But without hitting shift+enter to make a new paragraph I'm sure I'll end up with lots of unfinished comments.

Here are a few people's thoughts on the change. Many think it's turning into Twitter... and I for one, hope it doesn't.
Also, has anyone noticed that the photos section has started regurgitating photo albums from four years ago? As you can see below, there are two photo albums I've highlighted that are more than four years old. Why are they in my photo feed?

There's also a "Memorable Status Updates" section in there. Now I'm all for reliving the past. But I want a way to see what's happening now. Not years ago. I'll do that when I'm old and grey thanks. 
It just seems Facebook is trying to do something clever and it's failing. My personal opinion is that they need to sort their iPhone App out. Because all the new features on Pages and Groups don't work on the move. And I'd see that as a bigger issue than making minor tweaks. 

I'm feeling charitable


Still available for Thursday and Friday. Any takers? Drop me an email.

Red Nob Day


It's Red Nose Day on Friday. But Saturday is where it's at. Why? Well, it's Red Nob Day of course.

The plan? To raise awareness of testicular and prostate cancer by jumping on the back of the biggest charity event of the year. Except you know every penny will go to a very manly cause. And you don't even have to watch Olly Murs walk across a desert.

The hopeful end result? To raise £10,000.

How? By publicising it on Facebook, Twitter and at rednobday.com, they're hoping you can spare a few quid and add it to this growing pot.

It's a bit of fun for a good cause. And it's full of puns. Perfect.

Bang Bang Briefs by the YCC


Last night saw the first of the #BangBangBriefs from the Young Creative Council at Pentagram in London.

The concept is simple. Bring together creative individuals to crack a brief together in just 2 hours. And then pitch your idea to a panel of judges.

40 young creatives ranging from photographers, copywriters, art directors, graphic designers and a mix of first, second and third year students were paired off into eight groups of five. These teams were then head up by a member of the YCC and someone from the client's side. With people from Innocent, Universal, Urban Outfitters, Sainsbury's, Art Against Knives, YH World, Image Source and HelloYouCreatives offering up their services.

The brief was an open one. But with a clear goal in mind. It was set by Do The Green Thing - an organisation that wants to do interesting things that will make a difference to the environment, but in a non-preachy way. It wanted people to eat less meat. Not condone them for eating it or force them to stop altogether, just consume less.

My team, which was made up of Lauren, Steve, Dan, Callum, Rachel, Turlough and myself spent the first hour throwing plenty of thoughts about. Our group was the perfect mix of veggies and meat eaters, so we got lots of different perspectives on how each other perceives eating, buying and consuming meat.



With 30 minutes left, we settled on the best route and set about fine tuning it.
_________________________________

Our idea:

Problem
Persuading people to eat less meat.

Idea
Meat a Veg. A dating website that pairs up single veggies with single meat eaters.

What's in it for the meat eaters?
- The chance to increase their menu choices
- Free food... because the veggies will show off how to cook better meals
- Possible naked time

What's in it for the veggies? 
- Vegucation, vegucation, vegucation. The chance to educate a meat eater about the alternatives to meat.
- They're making people eat less meat (answering the brief)   
- Possible naked time

How do we do this?
Using the Do The Green Thing website, Twitter and Facebook, we create the "Meat Market". And encourage meaties to browse the profiles of the veggies in their area. You can also add great vegetarian restaurants to the personalised Google Maps page using a Twitter hashtag and geotagging. 

How would this solve the problem?
The veggies would cook meals for the meat eaters, which would usually involve them not cooking any meat at the same time. This reduces the consumption of meat but we're not actually applying any pressure on them. This is done by the other half. 
_________________________________

Our idea was then give a five minute slot to pitch to the panel of judges. Given the fact everyone had only two hours to brainstorm and present, the calibre of work was pretty high. Plus, nearly all had less than a two years experience in the industry.


The judges deliberated and eventually chose our 'Meat a Veg' and another team's 'Give veg a chance' routes as their favourites. Go team! What happens next is up to Do The Green Thing and we'll keep our fingers crossed veggie dating becomes a reality. 


Overall though, the YCC did a great job organising a fantastic event. A great client, great judges, free beer, an awesome goodie bag and a great mix of inspiring minds. All I can say is the next one will be something everyone should apply for. 

Pictures from @YCCLondon

Google and the Japanese Earthquake

This morning, in the wake of the Japanese earthquake, google.co.uk added the following to their website:
"Tsunami Alert for New Zealand, the Philippines, Indonesia, Papua New Guinea, Hawaii, and others. Waves expected over the next few hours, caused by 8.9 earthquake in Japan." 

I thought this was very useful. But then I thought I'd see if every other Google had done this.

Of the ones I checked, only the USA, New Zealand, Australia and Russia versions of Google had this message.

Japan had an emergency webpage to be directed to. And the rest? France, Germany, Indonesia, the Philippines and the others all had nothing. Very strange. 

I'd love to know why the UK gets this message but not the rest of Europe. Do we care more? Are there more Japanese people here so we feel it's important to show our support? I don't know. It just seems odd that some Googles have displayed this message, and others haven't.

Some evidence:

There's an A.P. for that

I have a new portfolio site: theresanapforthat.co.uk

The Facebook one was temporary. And now they're moving to iFrames, I thought I'd run a mile and build my own from scratch. Having battled CSS and jQuery before, it was fairly pain free.
The idea? 

Well, if you need an app for that...there's only one A.P. you need. Yes it's a pun. But it has a point. And aren't they too good to turn down?

So while I keep working on my portfolio, have meetings and wait around for something to appear, feel free to have a look around theresanapforthat.co.uk and see if there's something that takes you fancy. 

Oh and personally I think it works best on an iPhone. Maybe that was just a coincidence...