The first saw Kate at Rabbit complain to Pret about something not quite right with her lunch. And the second and third saw Mike at Inferno complain about a mishap by Pret and TFL. All of which had their problem dealt with (pretty) quickly and effectively.
So when Eon sent me a final bill of 29p from my last flat I jumped on to Twitter. Why? Well technically I'd given my final reading before my new final bill. And secondly, Eon won't let you pay a bill of less than £5 online.
A stamp for a cheque costed more than my bill and I didn't fancy ringing a premium rate number to get a response. In my head, this was about the principal rather than the cost involved.
I found Eon on Twitter but it was in French, so I used their @eonenergyfit username to contact them.
Granted I wasn't as polite as possible, but you need a reaction right?
And I got a response shortly after. So I DM'd them my Eon account details and waited for a call.
9 days later, nothing.
Slightly annoyed, I dropped them another DM. And then, within the hour, I got a phone call and my 29p was wiped off the system. Awesome. Plus, it didn't cost me a penny and they did all the leg work. Win-win.
So my new rule is... If you need to complain, use Twitter.